Your Frequently Asked Questions Answered
At Dehelo, we understand that...
Your Frequently Asked Questions Answered
At Dehelo, we understand that shopping online can sometimes raise questions, and we want to ensure that your experience is as smooth and enjoyable as possible. That’s why we’ve compiled a list of frequently asked questions (FAQs) to help address any concerns you may have. Whether you’re curious about our products, ordering process, shipping, or return policies, we’ve got you covered.
1. What products do you sell?
Dehelo offers a curated selection of high-quality, ethically sourced products across various categories. From health and wellness products to home goods and lifestyle essentials, our products are handpicked to ensure they meet our strict standards for quality, sustainability, and performance.
2. How do I place an order?
Placing an order on Dehelo is simple. Just browse our product categories, select the items you wish to purchase, and add them to your cart. Once you’re ready to check out, you’ll be prompted to enter your shipping and payment information. After your order is confirmed, we’ll send you a confirmation email with all the details.
3. Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain amount. For orders below that threshold, a small shipping fee will apply. You’ll see the exact shipping cost before completing your purchase, so there are no surprises.
4. How long will it take for my order to arrive?
We strive to process and ship your order as quickly as possible. Typically, you can expect your order to arrive within 3–5 business days for domestic shipments. International shipping may take longer depending on your location and the shipping method selected at checkout.
5. Can I track my order?
Yes! Once your order has been shipped, you’ll receive an email with a tracking number so you can monitor the progress of your package. You can also track your order through your Dehelo account.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return it within 30 days for a full refund. Simply contact our customer service team to initiate the return process, and we’ll provide you with all the instructions.
7. Are your products sustainable?
Yes, sustainability is at the core of everything we do. We carefully select products that are made from eco-friendly materials, and we work with manufacturers who share our commitment to reducing environmental impact. From packaging to production methods, we strive to ensure that every product we sell is as sustainable as possible.
8. How do I contact customer support?
If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us via email at support@dehelo.com, or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.
9. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping times and costs will vary depending on your location. You can view the shipping options available to your country at checkout.
10. How can I stay updated on new products and promotions?
To stay informed about new arrivals, promotions, and exclusive deals, we encourage you to sign up for our newsletter. You can also follow us on social media for the latest updates and behind-the-scenes content.
Still have questions?
If you couldn’t find the answer to your question here, don’t hesitate to reach out to us. Our team is always happy to assist you and ensure that your experience with Dehelo is as seamless as possible.
Thank you for choosing Dehelo. We look forward to serving you!