Your Shipping Information
At Dehelo, we believe in making your shoppin...
Your Shipping Information
At Dehelo, we believe in making your shopping experience as convenient as possible, and that includes providing you with clear and straightforward shipping information. We offer reliable shipping services to ensure that your order arrives on time and in perfect condition. Below, you'll find all the details you need about our shipping policies, including shipping times, costs, and more.
1. Shipping Methods and Delivery Times
We offer a variety of shipping methods to suit your needs. Once your order is processed, it will be shipped via one of our trusted delivery partners. Depending on your location and the shipping method chosen, you can expect your order to arrive within the following time frames:
Please note that these are estimated delivery times, and delays may occur during busy periods or due to unforeseen circumstances.
2. Shipping Costs
We offer free standard shipping on all domestic orders over a certain amount. For orders that do not meet the free shipping threshold, a flat shipping rate will apply. International shipping costs are calculated based on the destination and shipping method selected at checkout.
You will see the exact shipping cost before completing your purchase, so there are no surprises at checkout.
3. Order Processing
All orders are processed as quickly as possible. Orders placed on weekdays will typically be processed within 1–2 business days. Orders placed on weekends or holidays may take slightly longer to process, but we’ll do our best to get them out as soon as possible. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package’s journey to your doorstep.
4. International Shipping
We are happy to offer international shipping to most countries around the world. International shipping costs and delivery times will vary depending on the destination. Please note that customs duties, taxes, and fees may apply, and these are the responsibility of the customer. We recommend checking with your local customs office for more information about these potential charges.
5. Shipping Restrictions
Currently, we do not offer shipping to P.O. Boxes or APO/FPO addresses. Additionally, there may be certain restrictions for some countries based on local shipping regulations. If you are unsure whether we can ship to your location, please contact our customer support team for clarification.
6. Tracking Your Order
Once your order has shipped, you will receive an email containing a tracking number and a link to track your package. You can also track your order through your Dehelo account. If you have any questions or concerns about your shipment, feel free to reach out to our customer support team for assistance.
7. Missing or Damaged Orders
We take great care in ensuring that your order reaches you in perfect condition. However, if your order is damaged or missing, please contact us as soon as possible. We will work with you to resolve the issue and ensure that you receive your items promptly. In cases of missing or damaged goods, we may require photos of the item and packaging to process your claim.
8. Changing Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate the change before the order is shipped. However, once the order has been processed and shipped, we cannot modify the shipping address.
9. Shipping to Multiple Addresses
At this time, we do not offer the option to ship to multiple addresses within a single order. If you wish to send items to different locations, please place separate orders for each address.
10. Contact Us
If you have any questions about shipping, tracking, or delivery times, please don’t hesitate to contact our customer support team. We’re here to help and ensure that your experience with Dehelo is as smooth as possible.
Thank you for choosing Dehelo. We’re committed to providing you with exceptional service, fast delivery, and high-quality products. Happy shopping!